2003 Benchmark Call Center Customer Service 
Taylor Reach Group
APRIL 4, 2018
Leveraging a proprietary approach, combined with best practice benchmarking, the Audit process creates a road-map to a future state by assessing all aspects of current Contact Center operations. retained to complete a Contact Center Audit for one of the world’s leading digital data collection companies.
Taylor Reach Group
NOVEMBER 11, 2019
Taylor Reach’s consultants, each with over 20 years of Contact Center expertise, completed on-site analysis, auditing and stakeholder interviews at each of the client’s call centers. This process identified the centers’ maturity, and allowed for the charting of improvement initiatives to prove the results.
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Taylor Reach Group
FEBRUARY 8, 2019
This assessment examines the four “pillars” of contact center operations—people, process, technology, and methodology—to formulate a strategy and develop a roadmap that optimizes the contact center and vastly improves the patient experience. A global Contact Center, Call Center, and Customer Experience consulting firm.
Taylor Reach Group
FEBRUARY 20, 2021
This assessment examines the four “pillars” of contact center operations—people, process, technology, and methodology—to formulate a strategy that optimizes the contact center and vastly improves the customer experience. “We A global Contact Center, Call Center, and Customer Experience consulting firm.
Taylor Reach Group
JUNE 7, 2018
Taylor Reach’s consultants, each with 20+ years of Contact Center expertise, will perform on-site analysis, auditing and stakeholder interviews at each of the home builder’s Call Centers. Contact Centers operate with a complex set of interconnected elements, sometimes in subtle but critical ways,” said Taylor.
Talkdesk
MAY 11, 2016
All this is great, but how does that play with customer service? Many companies use the Net Promoter Score® (NPS) to convert customers’ qualitative reactions into actionable data. In this post, we’ll explore NPS generally and its specific application to call centers. NPS in the Call Center.
Taylor Reach Group
OCTOBER 28, 2019
“Contact Centers operate with a complex set of interrelated processes and activities, connected in sometimes subtle but critical ways.” While Contact Centers across many industries share many of the same tools, processes and functions, each center and customer service operation is unique. said Taylor.
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