Chat in the Contact Center – an Expert Panel Weighs in – Part 1/3
Taylor Reach Group
JUNE 6, 2017
You may or may not have reviewed Comm100’s 2016 Livechat Benchmark Report. Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. This type of disconnected approach is a quick way to reduce your customer effort score and degrades your customer experience.
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