Beyond Philosophy
SEPTEMBER 17, 2020
Back in 2002, I spoke with Ian McAllister, former Chairman and Managing Director of Ford Motor Company, Ltd., in the UK for my book, Building Great Customer Experiences (Palgrave Macmillan, 2002). Townsend has a few suggestions when it comes to practical tips about the effects of esthetics on customer behavior.
Beyond Philosophy
AUGUST 10, 2016
Consumers in this part of the world still appreciate the retail outlets or customer care channels for the speed of service. More of these consumers (66%) want self-service for their needs over calling into customer care. Like the consumer one might expect to find in Anytown, U.S.A.,
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CSM Magazine
MARCH 16, 2016
Topics cover every area impacting your business – service revenue, preventative services, connected devices and IoT, customer experience, remote diagnostics, global service, parts management, knowledge management, training and development, workforce management, mobility, help desk support and a lot more.
SmartAction
FEBRUARY 21, 2019
Dougherty is the former Chief Executive Officer at Convergys, a global leader in customer care, where he led over 75,000 employees across 70 countries. I’m excited to bring my experience from the world’s largest customer care company to SmartAction, which is automating customer service through the power of AI.
SmartAction
OCTOBER 19, 2022
Check out these success stories from some familiar brands that trust us to aid them in providing top notch customer care! Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.
C3Centricity
MARCH 31, 2020
These are the takeaways that you might want to consider in order to avoid similar long drawn-out – and resource-wasting – exchanges with your own customers. CEX #CRM #Customers Click To Tweet. 71% of consumers say that valuing their time is the most important thing a company can do to provide them with good service.
Connecting the Dots
APRIL 21, 2017
Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. They will share insights from the latest Customer Rage study that CCMC and Dialog Direct conducted and partnership with W.P
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