SmartAction

OCTOBER 19, 2022

Conversational chatbots are one of the top market disruptors in call center automation. Beginning in 2017, the use of chat bots in call centers grew in popularity and became widely utilized. In fact, many businesses have seen this firsthand: call numbers drop temporarily before rising to pre-chatbot levels or greater.

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

SmartAction

FEBRUARY 21, 2019

El Segundo, CA – Feb 22, 2019 – SmartAction, the top-rated AI-powered virtual agent solution for contact centers, today announced the appointment of David Dougherty to its Board of Directors. Dougherty is the former Chief Executive Officer at Convergys, a global leader in customer care, where he led over 75,000 employees across 70 countries.

Virtual Agent 43

Virtual Agent Self service Contact Center Customer Care 43

C3Centricity

MARCH 31, 2020

These are the takeaways that you might want to consider in order to avoid similar long drawn-out – and resource-wasting – exchanges with your own customers. CEX #CRM #Customers Click To Tweet. 71% of consumers say that valuing their time is the most important thing a company can do to provide them with good service.

Customer Service 71

Customer Service Scripts Accountability CRM 71

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. They will share insights from the latest Customer Rage study that CCMC and Dialog Direct conducted and partnership with W.P

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48