Voxjar

JUNE 8, 2021

Their platform includes a learning management system and allows you to survey your agents to measure their satisfaction. callminer.com Founded in 2002 Based in Waltham Massachusetts. They have some cool out of the box metrics like their Tethr Effort Score and some great shortcuts for setting up new analytics categories.

Call Center 51

Call Center Analytics Enterprise Sales 51

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. But whenever I call a contact center now, I dread it.

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48

GetFeedback

JANUARY 6, 2020

Here’s a formal definition from persona thought leader Tony Zambito in 2002: Buyer personas are research-based archetypal (modeled) representations of who buyers are, what they are trying to accomplish, what goals drive their behavior, how they think, how they buy, and why they make buying decisions. Conduct buyer insight research. .

Journey mapping 78

Journey mapping B2C B2B Surveys 78