Too Big To Care? Why Mega-Mergers Threaten Us
Beyond Philosophy
MAY 3, 2018
We all can see from surveys like this (#2), or this one (#6), Customer Experience has been a significant area of concern for many CEOs recently. As a global Customer Experience consultant hearing this news, I worry, too. Airlines, technology, retail (on and offline), and even hospitals have been merging over the past twenty years.
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