2001 Analytics Contact Center Technical Support 
CSM Magazine
MARCH 20, 2024
This distinctive model, coupled with a leadership team that boasts over five decades of customer support outsourcing experience with Fortune 500 behemoths in the Philippines—including titans such as Microsoft, American Express, Allstate, United Healthcare, and T-Mobile—positions it uniquely.
TechSee
JANUARY 25, 2023
As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions. Over the past two decades, he has led integration and transformation efforts with ACGs Contact Centers and Field Operations.
TechSee
DECEMBER 5, 2017
Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. ” 2. Coveo.
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