PeopleMetrics

JUNE 8, 2020

Recognize alerts acknowledge when an employee does something special or extraordinary to improve the customer experience. A recognition program based on customer feedback is a powerful way to increase employee engagement and create a customer-centric culture. Click infographic to enlarge ). Set up a recognition program today!

Brand ambassadors 78

Brand ambassadors Employee engagement Morale Customer centricity 78

Russel Lolacher

FEBRUARY 20, 2023

There’s, you know, I mean, there are things where Are people are condoning that maybe that employee was told the wrong thing and ran with it? How do you look at that from a more holistic environment standpoint, as opposed to, oh, I got rid of that one person, everything’s great in the world now. But what have you done?

Education 52

Education Personalization Employee engagement Coaching 52

Customer Guru

JULY 3, 2018

One reason for the huge success of Salesforce is its employees. The foundation of Salesforce’s employee engagement program is the concept of Ohana – a Hawaiin word for ‘family.’ This is not just limited to the employees but to all stakeholders – vendors, clients, and partners.

SaaS 94

SaaS Employee engagement CRM Personalization 94

Xaqt

JUNE 1, 2020

We've seen this before The Dotcom bust coupled with 9/11 was a cataclysmic event for outsourcers in 2000 and 2001. For example, the opportunity to provide call center agents with personalized assistants for access to real-time information and guidance is immense.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52