PeopleMetrics

JUNE 8, 2020

Recognize alerts acknowledge when an employee does something special or extraordinary to improve the customer experience. A recognition program based on customer feedback is a powerful way to increase employee engagement and create a customer-centric culture. Click infographic to enlarge ). Set up a recognition program today!

Brand ambassadors 78

Brand ambassadors Employee engagement Morale Customer centricity 78

Russel Lolacher

FEBRUARY 20, 2023

And then the last one we found was about accountability, you have to do what you say you’re going to do. But it’s so seven things right attitude, attendance, appearance, ambition, acceptance, appreciation and accountability. Russel Lolacher The name of your organization is Work Ethic Development.

Education 52

Education Personalization Employee engagement Coaching 52

Customer Guru

JULY 3, 2018

One reason for the huge success of Salesforce is its employees. The foundation of Salesforce’s employee engagement program is the concept of Ohana – a Hawaiin word for ‘family.’ It is remarkable that the company was founded in 2001 more as a side-project by founders Ben Chestnut and Dan Kurzius.

SaaS 94

SaaS Employee engagement CRM Personalization 94

Xaqt

JUNE 1, 2020

We've seen this before The Dotcom bust coupled with 9/11 was a cataclysmic event for outsourcers in 2000 and 2001. Virtual Agents and Omnichannel bots are well suited for repetitive call types, such as: reservations, scheduling, FAQs, basic account queries and updates, checking order status and even level-one tech support.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52