Fonolo

MAY 30, 2023

Managers know that call center workforce management matters. Put it another way: if customer interactions are at the heart of a contact center’s success, then effective workforce management is the backbone. There can be a lot to unpack when you dive into WFM, but don’t worry: we’re here to help! The results?

contact center workforce 106

contact center workforce Best practices Contact Center Management 106

NobelBiz

APRIL 2, 2024

With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

NobelBiz

MARCH 26, 2024

By leveraging cutting-edge technologies, CXA revolutionizes the way businesses interact with their customers, providing seamless experiences across various touch points. It’s the art of utilizing technology to deliver personalized and efficient customer service without losing the human touch that customers value.

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

CSM Magazine

NOVEMBER 10, 2021

Magnus Geverts at Calabrio shares his top tips for an automated assistant strategy for improved employee and customer satisfaction. When combined with the latest Workforce Engagement Management (WEM) solutions, chatbots have the power to improve workforce flexibility, employee satisfaction and the customer experience all in one go.

Chatbots 52

Chatbots Scripts Analytics Coaching 52

DMG Consulting

JUNE 8, 2021

Who : DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . DMG Consulting LLC , a leading provider of contact center and back-office market research and consulting services, today released its 2021 – 2022 Interaction Analytics Product and Market Report. Background : .

Consulting 59

Consulting Consulting Analytics Marketing 59

Fonolo

FEBRUARY 13, 2019

Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. Below are four reports that we think are worth your time. By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. Who wrote it: Contact Babel. Sponsored by Serenova.

Contact Center 57

Contact Center Call Center APIs Technology 57