CSM Magazine

AUGUST 30, 2023

In the dynamic landscape of financial services, where numerous firms are vying for the same set of customers, differentiation is the name of the game. Jon Brooks, Head of Financial Services at Sabio Group, suggests some ways to stand out. Not investing in CX is a direct hit on the bottom line.

Customer Experience 52

Customer Experience Banking Feedback Chatbots 52

Comm100

MARCH 8, 2017

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. We have compiled the following list of customer service experts so that you don’t have to. Roy Atkinson. RoyAtkinson. Chelsea Krost. ChelseaKrost.

Customer Service 0

Customer Service Chief Customer Officer Customer centricity Scripts 0

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. In doubts, I wanted to reach out to the thought leaders and influencers to know what they think of NPS, or rather, according to the best traditions of NPS, if they would recommend NPS to a fellow CX colleague.

Consulting 135

Consulting Consulting Metrics Feedback 135

SmartKarrot

OCTOBER 9, 2020

Software as a service has unfurled its wings into two major domains. While horizontal SaaS renders its service in a specific department only, vertical SaaS, on the other hand, takes care of a whole industry at large. In general SaaS solutions are a must-have for every business need.

SaaS 10

SaaS Real estate Construction Multichannel 10