Steve DiGioia

JANUARY 6, 2020

But, as a service provider, we never truly know the applicant’s skill set until they’re hired and in contact with your precious customers. Sometimes we’re lucky and hire a gem who goes on to build customer relationships lasting years. You can’t get rid of an employee like this quick enough. What would you do?

Customer Service 200

Customer Service Scripts Best practices Metrics 200

CSM Magazine

APRIL 23, 2020

Great service means great people. Steve DiGioia looks at the key traits you need to consider when hiring your ideal Customer Service Agent. But, as a service provider, we never truly know the applicant’s skill set until they’re hired and in contact with your precious customers.

Customer Service 52

Customer Service Morale Scripts Best practices 52

Fonolo

JANUARY 27, 2022

Finding your next great call center agent — someone who will help your contact center succeed— is no easy feat. Asking these call center interview questions will help you find the best agents to help the organization excel. Hiring the wrong agents can be detrimental and costly. What do you like to do for fun?

Call Center 75

Call Center Contact Center Construction call center professionals 75

Fonolo

MARCH 15, 2018

Interview questions carry a ton of importance, however not everyone understands which questions to ask, and more importantly, what answers to look for. Interview questions carry a ton of importance, however not everyone understands which questions to ask, and more importantly, what answers to look for. 1) Tell me about yourself.

Contact Center 57

Contact Center Construction Call Center Benchmark 57

Fonolo

NOVEMBER 13, 2014

Added to that, the contact center space is one that experiences a great deal of employee turnover, which makes the interview process even more critical. Added to that, the contact center space is one that experiences a great deal of employee turnover, which makes the interview process even more critical. What do you like to do for fun?

Call Center 52

Call Center Construction Contact Center call center professionals 52

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders and influencers are the real deal, and which ones are not. This is especially true in the customer service industry. Customer Service Leaders: Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Fonolo

JUNE 17, 2015

The training you provide to your contact center employees prepares them for what’s to come in the workplace and helps them incrementally improve their skills. Use technology to monitor agent performance. Handpicked related content: 5 Creative Ways to Manage Agent Shortages in Your Contact Center. Use video conferencing.

Call Center 96

Call Center Gamification Coaching Contact Center 96