ways-to-prioritize-self-care-for-the-online-frontline 
ShepHyken
APRIL 28, 2017
A single customer view allows every frontline agent to have an up-to-date, 360-degree view of a customer. By and large, the only way to ensure the personal connection customers demand is to tap into all the data that’s being generated every time they contact you. Customer service needs customer data. Let’s start connecting some dots.
SharpenCX
NOVEMBER 17, 2020
Prioritize a positive work environment for your people. Prioritize a positive work environment for your people. Every time my pet supplies arrive on my doorstep in the big, cardboard Chewy box, I get excited to unpack them. I know what you’re thinking. It’s just cat food. Why would you be so eager to unbox some crunchies for your cat?
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Balto
AUGUST 3, 2022
Or is it a way to foster relationships with customers, garner revenue, and otherwise generate value for the company? Agents add the most value to their organization by letting customers know about incentives and asking for online reviews. Is the contact center a drain on resources, a necessary expense to manage customer needs?
RapportBoost
DECEMBER 10, 2018
Did you miss this Customer Experience Update Webinar from the end of November? No worries! Here’s the archived version. Take notes – the info will help you create a killer Conversational Selling strategy for 2019! Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer.
Help Scout
JUNE 22, 2021
There’s a little something in the following chapters for everyone — whether you’re new and just trying to chart the way for your team or have been doing it for years. Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. The ROI of great customer service.
NobelBiz
AUGUST 28, 2023
Hey there, fellow contact center champions! Ready to dive deep into the heart of transforming your contact center’s performance? Buckle up, because we’re about to embark on a journey that will take your operations from average to exceptional. Watch the entire on-demand Webinar episode here.
Pointillist
SEPTEMBER 26, 2018
To take your customer experience measurement program to a level where it starts producing actionable results, you need to measure the right things within the context of the customer journey, and make use of those customer experience metrics in the best way possible so your company can benefit from the insights.
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