CSM Magazine

JULY 18, 2023

The customer service landscape is experiencing a fundamental transition as a result of changing customer expectations, technological improvements, and the pursuit of excellent client experiences. The Rise of Omnichannel Support The rise of omnichannel support is one of the most noticeable changes in customer service.

Customer centricity 52

Customer centricity Customer Service Self service Feedback 52

NobelBiz

OCTOBER 31, 2023

At its heart, business is a bond between service providers and customers. Understanding this dynamic is crucial, especially when customers are facing their most challenging times. When the pressure rises, here’s how to elevate your customer support to the next level, solidifying trust and cementing loyalty.

Customer Support 104

Customer Support Contact center software Call Center Analytics 104

NobelBiz

JULY 31, 2023

In today’s rapidly-evolving business landscape, call queuing stands as a paramount component for efficient customer communications. This advanced mechanism not only ensures customers are catered to promptly but also streamlines business operations. What is Call Queuing?

Wait times 52

Wait times Telecommunications Call Center CRM 52

JivoChat

APRIL 16, 2023

All these sites have one thing in common (and it’s not that they start with A and E) - their strategy and international success. Let’s explore how to develop an effective ecommerce plan that will keep your customers happy and help you increase profits. trillion dollars by 2026—a significant increase of 56% from 5.2 trillion U.S.

Analytics 82

Analytics Engineering Advertising Sales 82

SmartKarrot

NOVEMBER 8, 2023

In the ever-evolving landscape of the business world, customer success has become an essential component for sustainable growth of business and long-term prosperity. Today, we will dive into the Top 7 Must-Have Customer Success Playbooks , which are indispensable for business growth.

Upselling 10

Upselling Customer centricity SaaS Customer retention 10

Nicereply

NOVEMBER 2, 2023

To make informed decisions, we must look beyond the distortion and truly hear our customers. Today, we will discuss response bias in customer surveys and provide tips on how to prevent it. What is response bias in customer surveys? Why is response bias an issue when planning a customer survey?

Surveys 52

Surveys Feedback Accountability SaaS 52