CSM Magazine

JUNE 17, 2022

Chief Strategy Officer says artificial intelligence services and new automation processes, can raise work from home productivity. A new report out from artificial intelligence cloud provider ASAPP reveals that 85% of customer service agents don’t want to return to the office. Currently 72% of Agents work from home 5 days per week.

Real estate 52

Real estate Business Process Outsourcing outsourcing Technology 52

CSM Magazine

NOVEMBER 4, 2020

Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. In contact centres, more employees than ever are working remotely while customer expectations have risen to their highest levels since Internet connectivity and the smartphone revolution first transformed our lives.

Self service 52

Self service Analytics Employee engagement Surveys 52

CSM Magazine

JUNE 7, 2022

As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments. Having agents working from home can present security issues for contact centres.

Banking 52

Banking APIs Interactive Voice Response Surveys 52

CSM Magazine

FEBRUARY 17, 2022

Interestingly, many companies who were forced to migrate from brick-and-mortar to remote models at the beginning of the Covid-19 pandemic are now having to revert entire networks back, as the work from home (WFH) model presented significant challenges. Megan Neale and Roger Beadle, Co-Founders of Limitless , explore future trends.

Customer Service 98

Customer Service Chatbots Customer Care B2B 98

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. of companies. omnichannel. personalization.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Balto

APRIL 20, 2023

Share on Twitter Share on Facebook Share on LinkedIn Share on Email Contact centers find themselves at a critical juncture. Contact center leaders are tasked with creating as much value as possible with as few resources as possible, without sacrificing the customer or agent experience. How are they doing this? No strings attached.

Contact Center 52

Contact Center Real estate Transportation Average Handle Time 52