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15 Essential Customer Service Skills in 2023 (and Beyond)

Nicereply

NOVEMBER 13, 2023

These skills help reps guide customers towards better solutions as well as help achieve business objectives, such as upselling or cross-selling for better revenue and profitability. If you are in a technical support role, then you need deeper product knowledge.

Customer Service 59
Customer Service Technical Support Upselling Personalization 59
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How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

MARCH 23, 2022

Upsell Revenues : Generated by your existing clients who opt for several of your offers or services. A predictive dialer is system speeds up the dialing process in an outbound call centers, allowing for improved time management and more connections in less time. You can then estimate the revenue they will generate.

contact center solutions 52
contact center solutions Contact Center voip call center software 52
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