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Callminer
AUGUST 1, 2017
Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Having a reliance on this type of solution is intrinsically inefficient. Contact centers can achieve this by opting for a unified communications solution that is hosted in the cloud, a.k.a. Too many portals…”.
DMG Consulting
NOVEMBER 14, 2020
The COVID-19 pandemic has accelerated the digital transformation in organizations of all sizes. Part of any digital transformation is to migrate voice-based transactions to digital channels, which facilitates automation of many aspects of the customer service process. About DMG Consulting LLC.
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DMG Consulting
APRIL 15, 2020
The Report explores the impact of trends such as the digital transformation, the gig economy, artificial intelligence (AI) enablement, automation and the hybrid workforce on the WFM market. Today’s WFM solutions are evolving to keep pace with the changing business world. It can also be used to predict if work will be completed on time.
DMG Consulting
DECEMBER 11, 2019
The CBCCI market is performing well and continuing to pick up momentum: Sales of CBCCI solutions are coming from replacements of on-premise solutions, organizations switching from one CBCCI provider to another, and small and mid-size enterprises (SMEs) purchasing their first contact center systems.
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This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.
DMG Consulting
JUNE 11, 2019
DMG Consulting Releases 2019-2020 Intelligent Virtual Agent Product and Market Report. Foundational component of next-gen, digitally transformed service organizations. What: Releases 2019-2020 Intelligent Virtual Agent Product and Market Report. AI is playing an increasingly influential role in today’s world.
DMG Consulting
MARCH 9, 2020
DMG’s 16 th annual report on this fundamental contact center sector examines the servicing, business and management mega trends that are driving transformational changes in the contact center, the workforce and the technology that supports them. We are a strategic advisor to end users and vendors, large and small, and the financial community.
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