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Technical Support

Wireless

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Bill Dettering. Jeff Greenfield.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Predictable Outcomes Amidst Unpredictable Times: How Cisco IT kept Contact Center services running from our homes

Cisco - Contact Center

SEPTEMBER 3, 2020

Cisco’s Technical Assistance Center (TAC), Employee Services and Technical Support (ESTS) and Customer Experience (CX) center each has significant operations in India, addressing thousands of customer and employee calls each day. Each tunnel group is then assigned a pool of just one IP address.

Contact Center

Contact Center Telecommunications Wireless At home agents

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Predictable Outcomes Amidst Unpredictable Times: How Cisco IT kept Contact Center services running from our homes

Webinars

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