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Unravelling WFM Solutions: A Day at Sabio’s Workforce Management Community Event

CSM Magazine

So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. Sabio’s Expert Insights Jim Fleming, WFM Specialist Architect at Sabio, laid the groundwork for the day with an emphasis on maximising WFM solutions.

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Shaping Contact Centre Environments for Lasting Wellbeing and Performance

CSM Magazine

In recent months at Sabio, we’ve been exploring how organisations can shape work environments for a practical and lasting impact. Introducing Sabio’s Wellbeing Programme We’ve recently launched our Wellbeing Companion solution which is part of a wider Wellbeing Programme.

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Sabio Group Launches Specialist Salesforce Practice

CSM Magazine

Sabio Group, the global digital experience transformation services specialist, today announced the launch of its new Sabio Salesforce Practice. Our Salesforce Practice paves the way for us to meet all our customers’ requirements and offer them true digital transformation solutions at pace.

CRM 52
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Microsoft Copilot: Is This the Latest Disruptive AI Capability for Customer Service?

CSM Magazine

Microsoft recently announced the launch of Copilot, a new tool that is set to bring massive productivity gains for professionals across the globe using its Office 365 application suite. Overall, the launch of Copilot, I believe, could be a significant development for the customer service industry.

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Sabio Group’s New E-Book Redefines the Role of CRM in Customer Experience Transformation

CSM Magazine

Sabio Group, the digital experience transformation services specialist, has launched a new e-book which takes a deep dive into the role that Customer Relationship Management (CRM) systems play in shaping and orchestrating modern customer journeys.

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