ChurnZero

FEBRUARY 4, 2022

And while these stories contain new and valuable points of view, investors end up missing the message because it hasn’t been adapted for them. Have you ever wondered what your investors are looking for in board meetings? Engaging your investors starts by understanding what they care about. What metrics do investors care about?

Metrics 98

Metrics Consulting Consulting Best practices 98

JivoChat

JULY 14, 2021

Customer self-service is the use of pre-made resources and automation to empower customers to get information without any assistance from a customer support representative. In case you missed the memo, we’re now neck-deep in the customer-centric age, where personalization, convenience, and the buyer experience rule supreme.

Self service 52

Self service Chatbots B2B Customer centricity 52

Blueship Call Center

MARCH 31, 2023

Whether you run a small business, are an established business owner, or are just starting, call center outsourcing will provide you with the chance to concentrate your time and resources on expanding your business rather than attempting to keep up with client inquiries. What Is the Process of Contact Center Outsourcing? Find the Ideal Fit.

outsourcing 45

outsourcing Call Center Calibration Contact Center 45

Amity

DECEMBER 9, 2016

Are enterprise clients most concerned with security, uptime and having access to an account manager? At ServiceRocket , in pre-sales calls, the marketing team leverages insights from customer reviews to highlight the key features and integrations that current customers are using and loving. Manager of Growth Marketing, Sarah E.

Marketing 109

Marketing SaaS Sales Surveys 109

Nicereply

JUNE 18, 2020

Customer retention is the act of keeping customers engaged, creating customer advocates, and reducing churn before it happens. Imagine you never acquired another customer. Your sales team went home, and all you had left was your current group of customers. You’d probably spend a lot more time trying to retain them, right? What is customer retention?

Customer retention 125

Customer retention Feedback Surveys Metrics 125

Vistio

JANUARY 13, 2022

Today we have with us Nate Brown, the Senior Director of CX at Arise and Co-Founder of CX Accelerator. Nate is a perpetual student of the world’s greatest experiences and the people who create them. Listen to the full podcast recording here: Do I have your permission to record this call for quality assurance? I don’t know Hailey.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

Today we have with us Nate Brown, the Senior Director of CX at Arise and Co-Founder of CX Accelerator. Nate is a perpetual student of the world’s greatest experiences and the people who create them. Listen to the full podcast recording here: Do I have your permission to record this call for quality assurance? I don’t know Hailey.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52