pindrop

APRIL 27, 2020

Pindrop Passport TM , for example, reduces call handle times, a significant boost to handle time metrics. Reduced productivity and capacity due to environmental changes are to be expected in companies that have had to take their first work from home steps in the past few weeks. Consider Your Agents.

Call Center 93

Call Center Banking Metrics Wait times 93

pindrop

APRIL 22, 2020

Reductions in productivity and increases in call handle and wait times have aggravated call center leaders, analysts, agents, and also customers. All levels of call center leadership will find this article useful as the information provided will help you and your reports productive. . Pindrop is here to help companies in need.

Call Center 69

Call Center call center professionals Wait times Interactive Voice Response 69

pindrop

MAY 11, 2020

Pindrop® authentication solutions help contact centers authenticate legitimate callers quickly and accurately enabling personalization, and ensuring customer experience no matter where you or your agents are located. To learn more about Passport, visit our product page.

Call Center 70

Call Center Customer Experience Call flow Self service 70

pindrop

JANUARY 8, 2021

Pindrop was named a hot cybersecurity company in 2021 by cybercrime magazine. Pindrop has made the list as the only contact center security provider – none of our competitors made the list. . Contact Center Security The Pindrop Way – How Pindrop® Protects. Pindrop® Verifies Consumers Instantly.

Average Handle Time 40

Average Handle Time contact center workforce Interactive Voice Response Call flow 40

pindrop

APRIL 30, 2020

Pindrop , an enterprise voice security company, works with eight of the top 10 banks, three of the top five brokerages, and five of the top seven life insurers. Agents and analysts faced productivity issues as environmental changes and technology constraints took their toll.

Contact Center 75

Contact Center Banking Government At home agents 75

pindrop

MAY 7, 2020

Pindrop Protect’s anti-fraud solution arms your fraud team with predictive analytics, machine-learning, and productivity saving accuracy. To learn more about Pindrop® Protect, check out our on-demand webinar on Pindrop Pulse.

Scripts 79

Scripts Contact Center Interactive Voice Response Banking 79

pindrop

APRIL 28, 2020

With many departments’ activities currently on hold, such as collections or even product teams, there’s an opportunity to leverage underutilized staff to augment contact center teams, whether or not they are typically in client-facing roles. . Implement Advanced Fraud Protection & Streamlined Authentication.

Call Center 52

Call Center Banking Scripts Employee engagement 52