Help Scout

MAY 18, 2021

Offering live support can really take your customer experience to the next level. Though phone support may be what many think of for live support, there’s another option: live chat. Not only can live chat offer the same immediacy, it’s also less resource-intensive — and it’s the preferred support channel for many.

Customer Support 113

Customer Support Chatbots Self service Analytics 113

Netomi

JULY 11, 2022

Finding the best live chat software for your business is a crucial step in providing top-tier customer service. Options range from simple live chat apps to robust customer support platforms for complex sales processes. Customer inquiries over live chat channels have jumped 36% in 2021. What is live chat software?

Chatbots 52

Chatbots Analytics CRM Metrics 52

Netomi

APRIL 12, 2022

What is live chat software and why is it important? An easy way for customers to converse with support agents, live chat software enables support agents to interact with customers on a company’s website, mobile app, over social media channels or text message. What are some of the benefits of live chat software?

Analytics 52

Analytics CRM Metrics Chatbots 52

JivoChat

APRIL 21, 2021

The live chat tool is a solution to that problem, but with the proliferation of chat tools and their features, you might experience decision paralysis when trying to choose a chat tool for your website. In this article, we’ll explain what chat tools are, how to use them, and how they can benefit your business.

Chatbots 52

Chatbots Analytics CRM Sales 52

Quiq

JUNE 1, 2022

For most consumers, that means messaging—whether in-app, via text messaging, web chat, or social media. In order to improve the digital customer experience, you need a well-rounded strategy that focuses on driving value. Digital customer service is critical to a well-rounded customer experience. Why use digital customer service?

Customer Service 77

Customer Service Interactive Voice Response Contact Center Chatbots 77

Quiq

JUNE 1, 2022

For most consumers, that means messaging—whether in-app, via text messaging, web chat, or social media. In order to improve the digital customer experience, you need a well-rounded strategy that focuses on driving value. Digital customer service is critical to a well-rounded customer experience. Why use digital customer service?

Customer Service 52

Customer Service Interactive Voice Response Contact Center Chatbots 52

CrazyCall

JULY 2, 2019

Such a trend has led to the emergence of new types of customer service that companies can make use of, to provide the best-quality experience a customer can get. This works great for people who would rather take some time and conduct the research on their own than go on a live chat with a customer support rep. Live Chat Support.

Interactive Voice Response 91

Interactive Voice Response Customer Service Accountability Customer Support 91