Joe Rawlinson

JULY 26, 2017

One way to do this is to use the native analytics tools provided by individual social platforms. In addition to using individual social platforms’ analytics tools, you can also track information across all your social channels, says Marketo senior social media marketing manager Lisa Marcyes. Study Your Customers’ Social Media Habits.

Analytics 84

Analytics Customer retention Sales Marketing 84

Quiq

JUNE 10, 2021

The Messenger API can be integrated into any third-party application used to manage customer communications including social media management platforms like Hootsuite or Sprinklr, CRM applications like Salesforce or Oracle, and messaging platforms like Quiq. Request a demo. Start messaging today! Get Started.

APIs 52

APIs Accountability CRM Personalization 52

NICE inContact

JUNE 14, 2016

Twitter was my platform of choice and I simply posted something to the effect of, “Hey @airlinename, I’m stuck here and need you help to resolve this, please talk to me.” A Sprinklr study from 2015 found that nearly 50% of consumers are ready and willing to share negative experiences with a brand on social media.

Customer Service 51

Customer Service Airlines Contact Center outsourcing 51

Netomi

NOVEMBER 8, 2021

In today’s business environment, a help desk is a powerful platform that streamlines the entire support process. . We’ll explore why companies of all sizes need a help desk, what to look for in a help desk platform, how much it costs and much more. into a single platform. What is a help desk? IT or HR support).

Chatbots 52

Chatbots Enterprise Self service CRM 52

Netomi

SEPTEMBER 20, 2021

Netomi’s AI platform helps companies automatically resolve customer service tickets on email, chat, messaging and voice. Netomi is incredibly easy to adopt and has out-of-the-box integrations with all of the leading agent desk platforms. Back-end systems integrations (CRM, OMS, etc.) Knowledge-base integration.

Chatbots 126

Chatbots APIs Surveys Analytics 126

Netomi

MARCH 10, 2022

The report found that organizations with extensive integration were 5.9x more likely to report that integrating both sales and service data had a game-changing impact on sales success. Sunshine, the “foundation beneath Zendesk,” is an open and flexible platform, built natively on AWS. Sprinklr’s key features.

Customer Experience 59

Customer Experience Analytics Surveys Feedback 59

Hero Digital

JUNE 27, 2019

Western Digital summarizes the situation for their business: “We have all these departments, each using their own unique and isolated reporting solution, including Sprinklr, Eloqua, ExactTarget, Spredfast, Adobe, and others. We need a single, accurate and integrated platform and view.”. Reporting and CX Benefits.

Enterprise 45

Enterprise Marketing CRM B2C 45