Education Services Group

MAY 11, 2018

Extend customer coverage with outsourced resources. If you’ve been following our white papers, you know we believe most companies follow the 80/20 Rule. But how do well-meaning CS leaders, who know today’s customers demand more attention, deliver mission-critical engagement levels? The 80/20 rule: be a victor not a victim.

Journey mapping 40

Journey mapping Best practices Upselling outsourcing 40

Callminer

APRIL 23, 2019

non-SaaS) e-commerce platform, you are still on the hook for ensuring that any related servers you control (be it your database server, PoS system software, credit card processing terminal, utility server or internet application server) are sufficiently secure and compliant.” – Jon C. Implement role-based security logins. “In

Best practices 159

Best practices Call Center Banking Contact Center 159

Uniphore

JANUARY 4, 2022

White Papers. You’ll hear from some of today’s leading voices in outsourcing, venture capital and private equity, market research and more. Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials.

Enterprise 126

Enterprise Customer retention Engineering Analytics 126