Global Response
AUGUST 7, 2023
Should employees go above and beyond to handle customer problems, or should they stick to the script and answer as many calls as possible? Consider these key strategies that we’ve used successfully for 40+ years in creating call center cultures that strengthen employee engagement and retention while improving customer service levels.
Callminer
OCTOBER 3, 2019
One of the most surefire ways to boost employee morale and motivation is by actually listening to what they have to say. The result: Poor morale, lack of teamwork and ultimately, reduced production and poor financial performance for the entire organization. .” – 8 ways to spot a star performer , Workopolis; Twitter: @Workopolis.
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NobelBiz
JUNE 19, 2023
As businesses, we need to harness this culture of immediate responses to elevate customer service levels. Adherence to Processes Real-time monitoring helps supervisors ensure agents adhere to processes, scripts, and compliance guidelines. Real-time monitoring offers an unparalleled advantage in achieving this goal.
Comm100
OCTOBER 25, 2017
And angry customers tend to take out their frustrations with wait times, service levels, price and overall product functionality on the closest target – and quite often, that target happens to be the frontline agent. Learn to listen to them and respond in a personalized manner – not by reciting a script.
SharpenCX
JANUARY 14, 2020
Can you boost morale, improve your service level, and retain customers without the extra cash? Engage Employees and Boost Agent Morale. Work cross-departmentally to stay consistent in how you manage customer expectations through marketing messaging, product development, and service level.
Noble Systems
JULY 24, 2020
Workforce Management (WFM) is the art of having the right number of skilled people, and supporting resources, in the right place at the right time to meet the desired service levels for an accurately forecasted workload. GAMIFICATION & COLLECTOR ENGAGEMENT to Create Happier Employees – and Happier Customers.
Kayako
MARCH 9, 2017
Senior Technical Advocate, Kushal Sharma, has given webinars on Service Level Agreements (SLAs), which are a useful tool for achieving good customer service at Kayako. Blog writing has positively affected my work place morale and helped me to fulfill career aspirations. Sandeep Kaur, Customer Support Advocate.
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