NobelBiz

JUNE 5, 2023

Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop. However, it can take a toll on the morale of the call center staff. The morale and mental health of the team is probably one of the most underrated aspects of running a call center.

Call Center 52

Call Center Scripts CRM Contact Center 52

VocalCom

JULY 10, 2017

Giving employees a chance to get to know one another and enjoy fun activities together away from the office can boost morale. Furthermore, offsite professional development activities such as seminars and workshops that employees may choose to attend are also great for helping them attain personal goals.

Call Center 54

Call Center Contact center software Morale Contact Center 54

aircall

DECEMBER 13, 2018

Combining these two themes together, one could say today’s customer support leaders have a mandate to find cost-effective ways of attracting candidates, maximizing talent, and improving morale. Everything an effective customer support representative needs to know can’t be neatly compressed into one two-day workshop.

Surveys 54

Surveys Customer Support B2C CRM 54

NobelBiz

AUGUST 28, 2023

High turnover not only affects the contact center performance but also dampens team morale. Navigating the multichannel maze is a classic contact center challenge. Check out our free, on-demand Contact Center Gamification Workshop. Agent Attrition Woes Agent attrition – the phantom haunting every contact center.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

Integrity Solutions

MAY 24, 2023

Reading books, attending workshops and listening to experts who share their selling secrets also isn’t going to make them successful. They’re beginning to question what value they can bring in a multichannel world where customers can find any information they need from an internet search and a cognitive agent.

Sales 52

Sales Coaching Accountability Personalization 52