Virtual Live Labs

SEPTEMBER 30, 2020

As the weeks and months wore on, many people felt increasingly disengaged with their managers and companies. It’s no wonder contact center managers, supervisors and team leaders are nervous about losing their jobs. Employees then begin to feel management doesn’t care and that the company is really only interested in making money.

Coaching 130

Coaching Contact Center Employee engagement Accountability 130

Virtual Live Labs

SEPTEMBER 30, 2020

As the weeks and months wore on, many people felt increasingly disengaged with their managers and companies. It’s no wonder contact center managers, supervisors and team leaders are nervous about losing their jobs. Employees then begin to feel management doesn’t care and that the company is really only interested in making money.

Coaching 130

Coaching Contact Center Employee engagement Accountability 130

CSM Magazine

JULY 28, 2022

To optimize the work of staff, HR managers today are actively introducing various software into the work of the team. Find out from this article which HR management software is the most popular and effective and put it into practice! As practice shows, modern technologies provide wide opportunities in the field of HR management.

Management 59

Management Gamification Analytics Enterprise 59

CSM Magazine

AUGUST 20, 2023

With the increasing complexity of cases and the need for data-driven insights, legal case management software equipped with robust analytics and reporting tools has become indispensable. What Is Legal Case Management Software?

Analytics 52

Analytics Management Feedback Metrics 52

CSM Magazine

AUGUST 6, 2020

He shows how to drive workforce flexibility, enhance customer experience and employee satisfaction using modern workforce engagement management (WEM) solutions. At the same time, managers in the UK report fewer significant changes and challenges than their US peers. Be prepared, take to the cloud. About the Author.

Analytics 52

Analytics Engineering Quality management Contact Center 52

CSM Magazine

JUNE 1, 2018

What Cannot be Measured, Cannot be Managed. This feedback comes in through surveys that you take after a customer interaction. When creating a survey, you need to create a strong survey program that will effectively gather the required information or feedback from your customer. Automate processes with care.

Metrics 40

Metrics Feedback Surveys SaaS 40