CSM Magazine

AUGUST 31, 2018

But simply investing in this handy tool isn’t enough; you need to know which metrics to monitor to get your clients the best results, thus boosting their investment into your agency. Here are five crucial phone calls metrics your digital agency should be tracking: Source of Call.

Metrics 40

Metrics Advertising Journey mapping Telemarketing 40

Taylor Reach Group

JULY 6, 2018

Previously, we discussed statistics related to the organization and customer journey mapping. Complaints about telemarketers and scammers have steadily increased in recent years, with robocalls identified in the majority of cases. However, only a few companies (8%) get access to their metrics as soon as they are generated.

Contact Center 58

Contact Center Technology Interactive Voice Response Journey mapping 58

OctopusTech

FEBRUARY 12, 2021

The primary and most obvious answer to the question lies in the customer journey map. This is the graphical representation of the customer journey that shows the customer’s interaction with the company from the point of contact at the initial stage to the stage of satisfaction and purchase.

outsourcing 62

outsourcing Customer Support Journey mapping CRM 62