Call Center Journey mapping Metrics Telemarketing 
Taylor Reach Group
JULY 6, 2018
Over the past few weeks, we have be posting a series related to Contact Center industry statistics. Previously, we discussed statistics related to the organization and customer journey mapping. as well as statistics related to the various Contact Center channels. Robocalls are a thorny problem to solve.
OctopusTech
FEBRUARY 12, 2021
The primary and most obvious answer to the question lies in the customer journey map. This is the graphical representation of the customer journey that shows the customer’s interaction with the company from the point of contact at the initial stage to the stage of satisfaction and purchase.
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