CX Accelerator

DECEMBER 31, 2018

They feel the pressure of meeting metrics but don’t know how and when to strike a balance. Mary generally has good schedule adherence, time management, and can be trusted to stay on task and get stuff done. Nate recently turned me onto OfficeVibe which can help you measure employee engagement. They have a free or paid version.

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

Education Services Group

JULY 20, 2021

Scheduling/automating QBRs and touchpoint tasks can be simple ways to help time manage accounts so the CSM doesn’t have to comb through their full account list each day or week. Take back that time spend copying records over and let the CSMs focus more on that next set of action items.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

GetFeedback

APRIL 25, 2019

This shift isn’t lost on businesses either—in 2017, two-thirds of marketers say their companies compete mostly on the basis of customer experience (CX), according to a Gartner Customer Experience survey. Consistently survey your customers after important milestones, like a purchase or onboarding.

Customer Service 74

Customer Service Multichannel CRM Journey mapping 74

Russel Lolacher

OCTOBER 10, 2022

But otherwise, everybody’s pointing fingers, and a lot of times HR is the one that’s the internal experience. No, HR is not journey mapping the employee experience the way we do with CX. So it can never be as effective and they don’t… who has time for VoE? But that’s not capturing everything.

Journey mapping 52

Journey mapping Finance Personalization Customer Experience 52