Nicereply

JANUARY 9, 2023

Get the most out of your surveys and improve customer satisfaction. If you want to substantially improve your customer satisfaction , generic survey questions won’t be enough. That personalized touch and extra care go a long way in making people feel valued. Provide Omni-Channel Support.

Omni-channel support 52

Omni-channel support B2B Interactive Voice Response Feedback 52

Hodusoft

JUNE 7, 2024

Inbound Communication Call and Contact centers receive a wide range of incoming communication requests such as: Inquiries about products or services Customer complaints Requests for technical support Requests for placing orders and more 2. CSAT scores are calculated using simple survey results based on customer experiences.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Kayako

JANUARY 5, 2017

Forrester’s latest consumer survey about channel usage for customer service , reported that the use of the help/FAQ pages on a company website for customer service increased from 67% in 2012 to 76% in 2014. Most consumers expect ready access to support or help. Multi-channel support can silo important customer history.

Omni-channel support 38

Omni-channel support Customer Service Customer Experience Multi-channel support 38