SmartKarrot
DECEMBER 2, 2020
Create NPS scoring and exceed industry standards. Optimize cross-functional team communication to impact onboarding, engagement, renewal, and upsell outcomes. Also, partner with the Account Management team to successfully set up renewal and upsell opportunities.
SmartKarrot
FEBRUARY 19, 2021
Upsell limitations: Calculate the bucket size of customers who qualify for upgrades or account expansion. Then calculate the number of actual upsells that have taken place in a specific duration, say a year. Most likely it would be much higher than your industry standard. Quote the figure in your slides.
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