Remove industry standards Remove Morale Remove Sales Remove Telemarketing
article thumbnail

The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

NobelBiz

For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds. It boosts agent morale, fosters a culture of continuous improvement, and ultimately contributes to a higher level of customer service excellence. Don’t miss out—watch today!

Metrics 52
article thumbnail

What is Call Center Compliance?

NobelBiz

Call centers play a crucial role in customer service and sales operations. Some of the key regulations include: TCPA Regulations: The Telephone Consumer Protection Act (TCPA) regulates telemarketing activities and requires adherence to rules regarding consent, caller identification, and the National Do Not Call Registry.