NobelBiz
APRIL 9, 2024
Some of the key regulations include: TCPA Regulations: The Telephone Consumer Protection Act (TCPA) regulates telemarketing activities and requires adherence to rules regarding consent, caller identification, and the National Do Not Call Registry.
NobelBiz
SEPTEMBER 12, 2023
For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds. It boosts agent morale, fosters a culture of continuous improvement, and ultimately contributes to a higher level of customer service excellence.
Dialer 360
APRIL 10, 2018
Some of the amazing quotes at Gallup News include, “working as a call center agent can be a lonely position, and sitting in a cubicle for hours on end can be hard on morale”. Call center metrics industry standards do require training your agents to keep them updated with the knowledge!
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