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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This can either be performed by an in-house team under a separate unit within a company or by hiring a third-party company who is specialized in this activity. What is Call Center Outsourcing?

Best practices 62
Best practices outsourcing Call Center virtual call center 62
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How Mention Uses Aircall to Boost Sales and Customer Success

aircall

AUGUST 18, 2017

Mention, a media monitoring software company , has been using Aircall’s VoIP phone system for more than three years. Founded in 2012, Mention rapidly acquired over 650,000 customers. Mention’s phone operations are split into three functions: An outbound sales team t o discover new leads and set up product demos.

Sales 59
Sales Outbound sales Inbound sales voip 59
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