NobelBiz

JANUARY 16, 2024

A call center campaign essentially involves a team of agents working together to accomplish business goals. These goals can include providing support generating sales or gathering market insights. In addition to that, outbound campaigns are essential for nurturing leads and driving sales.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Dialer 360

JULY 27, 2022

These days businesses improve customer experience but struggle to keep the balance between customer experience and operational effectiveness. Call center campaigns can be very effective in generating sales or leads. Call center campaigns refer to an effort of your team to make calls actively for achieving a specific goal.

Call Center 40

Call Center Interactive Voice Response call center software Inbound sales 40

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Setup a Dedicated, Disturbance-free Workspace

Sales 98

Sales CRM Analytics Chatbots 98

JustCall

JANUARY 18, 2023

Do you believe that 24/7 customer support operations can significantly increase investment money? You are correct in believing that running an in-house inbound call center can significantly impact profit margins because you must pay a large sum of money to bring in the necessary resources.

outsourcing 52

outsourcing Scripts Call Center Interactive Voice Response 52

CrazyCall

JANUARY 21, 2019

Inside sales predominantly take place on the phone and are sometimes treated as a slightly different form of telemarketing. Since there can be a lot of confusion , in this article we will present a primer on what inside sales is and how it differs from traditional telesales. What is inside sales? Let’s dive in!

Telemarketing 87

Telemarketing Sales Scripts CRM 87

ProProfs Blog

JULY 29, 2020

Remember when you tried dialing a customer care number only to experience a painful never-ending hold time and a disinterested agent who would read his script in an almost robotic tone? So, how do you take your phone support operations from ‘average’ to ‘awesome’? Improve First Call Resolution (FCR). Source: Accenture.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. This could be incoming sales enquiries, but usually pertains to customer service and support issues. If you are U.S. based, consider hiring a center located in the U.S.

Best practices 203

Best practices Call Center outsourcing Contact Center 203