Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Kayako

OCTOBER 29, 2015

The customer support rep role has travelled the world and back. Our teams around the world are in constant contact, and we’ve found some excellent ways to collaborate across four time zones. Flattener #5 argued how outsourcing to India and China is not just for carmakers. Customer service was one of these areas.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

SmartKarrot

DECEMBER 8, 2022

Client partner is a relatively new position that has opened in the B2B SaaS (Software As A Service) world. The client partner is an employee of a firm or business who interacts with current and prospective clients and is solely focused on offering the highest level of customer service.

Consulting 10

Consulting Consulting Accountability B2B 10

AWS Machine Learning

NOVEMBER 14, 2023

In this post, we explore how you can use LLMs to tackle the prevalent issue of detecting fake news. The solution also uses Amazon Bedrock , a fully managed service that makes foundation models (FMs) from Amazon and third-party model providers accessible through the AWS Management Console and APIs.

APIs 108

APIs Engineering Scripts Education 108