how-ccpa-impacts-your-contact-center 
MiaRec
JUNE 2, 2022
We’re two and a half years year and half into CCPA (the California Consumer Privacy Act), an extensive regulation that kicked off in January of 2020, and it has had an effect on the way contact centers communicate with customers.
Real Blue Sky
APRIL 17, 2023
The contact center is the primary hub of contact between your organization and your customers. Ken Blanchard is credited with reminding us to “Take care of your customers or someone else will.” It is critical that contact centers operate effectively to efficiently meet customer expectations.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
OCTOBER 25, 2023
In this guide, we will explore the issues contact centers face when streamlining call tracking expansion and look at possible solutions for the same. If your call tracking system is unable to scale and accommodate increased call volumes, your data will be skewed and biased, making it pointless.
Calltools
MARCH 30, 2022
All outbound contact centers should comply with regulations to protect data and ensure safe and ethical calling practices. While there are overarching procedures for outbound dialing, your organization might need to adhere to additional call compliance regulations depending on your industry. local time or after 9 p.m.
Fonolo
OCTOBER 20, 2020
The State of the Contact Center in 2020 is a far cry from where we expected it to be this time last year. Read the Full Report, FREE: Download The State of the Contact Center in 2020 Industry Report. Contact Centers Adapted Fast. Contact Center Budgets Are Shrinking. Good times.
Real Blue Sky
APRIL 17, 2023
The contact center is the primary hub of contact between your organization and your customers. Ken Blanchard is credited with reminding us to “Take care of your customers or someone else will.” It is critical that contact centers operate effectively to efficiently meet customer expectations.
Real Blue Sky
APRIL 17, 2023
The contact center is the primary hub of contact between your organization and your customers. Ken Blanchard is credited with reminding us to “Take care of your customers or someone else will.” It is critical that contact centers operate effectively to efficiently meet customer expectations.
Expert insights. Personalized for you.
72 
Let's personalize your content