NobelBiz

APRIL 9, 2024

Some of the key regulations include: TCPA Regulations: The Telephone Consumer Protection Act (TCPA) regulates telemarketing activities and requires adherence to rules regarding consent, caller identification, and the National Do Not Call Registry. HIPAA Regulations: In the U.S.,

Call Center 104

Call Center Telemarketing Healthcare Government 104

Calltools

JANUARY 11, 2023

According to research by AI Bees , 82% of buyers agreed to a meeting after receiving a cold call. . All telemarketing calls must follow strict compliance regulations, so be sure to provide compliance regulation training to all agents. Some industries, like healthcare, might also have industry-specific compliance regulations.

Telemarketing 52

Telemarketing Metrics Call Center Healthcare 52

NobelBiz

JUNE 26, 2023

Example 2: Health Insurance Portability and Accountability Act (HIPAA) For call centers dealing with healthcare information, maintaining compliance with HIPAA is a major challenge. Example 4: Telephone Consumer Protection Act (TCPA) TCPA regulates telemarketing calls, text messages, and automated dialing systems in the US.

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Call Center Interactive Voice Response call center software CRM 52