Altivon

SEPTEMBER 28, 2017

Yesterday Altivon sponsored the first in a series of healthcare related webinars focused on patient experience and the contact center. Leaden has both wide and deep experience, working with mid-size to large enterprise customers in several industries, not least of which is healthcare. A few program highlights. External Drivers.

Healthcare 40

Healthcare Contact Center Chief Customer Officer Multi-channel support 40

Revation Systems

JANUARY 12, 2018

Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking. Everything.

Contact Center 48

Contact Center Call Center Multi-channel support Banking 48

HGS

MAY 27, 2015

For example, HGS’s customer support program for multinational food corporation Danone consists of a team of healthcare professionals (nurses, dietitians, and midwives) who routinely answer customer queries around childbirth, pregnancies, and pre-natal care.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100

Global Response

FEBRUARY 13, 2022

A contact center can provide a solution to scale up your team without ballooning overhead, provide consistent brand messaging across every channel, and support your customers no matter how they reach out. Healthcare. Healthcare is a highly emotional industry—and one where it’s hard to deliver exceptional care at scale.

Contact Center 62

Contact Center Automotive Banking outsourcing 62

Blueship Call Center

JUNE 30, 2021

Nowadays, customers have way too many options to choose from and they will drop you as your supplier at the first glimpse of inefficiency or dishonesty or lack of support. Multi-Channel Support. The Most Important Tenets of Call Center Outsourcing. This has to be the most important tenet in 2021.

outsourcing 40

outsourcing Call Center Multi-channel support Healthcare 40

Global Response

FEBRUARY 13, 2022

Some call centers may also provide some multi-channel support, such as email, social media, web chat or other capabilities. However, a call center’s primary goal is to provide exceptional telephone support. Is your customer support team ready to handle it? May be either inbound or outbound , or both.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62