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CX: The Shift from Call Center to Contact Center

Revation Systems

In today’s instantaneous world of communications, this rings truer than ever as consumers expect high-quality experiences stemming from seamlessly connected channels, anytime and anywhere. Thus, leading the way for call centers to be considered so much more. Everything.

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What is a call center?

Global Response

Some call centers may also provide some multi-channel support, such as email, social media, web chat or other capabilities. However, a call center’s primary goal is to provide exceptional telephone support. Call center benefits. Is your customer support team ready to handle it?