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2021 Reality Check – New Technologies Available in the Contact Center

CCNG

Next in line, there was a 5-way tie for the following capabilities: Omni Channel, Speech Analytics (word or sentiment recognition), Proactive Notifications, Chat Bots, and Intelligent routing to match best agent for each call.

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12 Actionable Strategies to Improve Customer Satisfaction in 2020

REVE Chat Blog

Reduce customer churn – When you resolve the customer queries proactively with the help of self service options or by real time engagement tools, customers are more satisfied and there is a reduction in the churn rate. Deliver omnichannel support. How to increase customer satisfaction by delivering omni channel support.

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Customer Service in the Digital Age

CSM Magazine

Stakeholders—internal or external persons, companies, or social groups—have a vital interest in a company’s actions, policies, and objectives. These digital disrupters are reshaping the customer service landscape and are rapidly unseating traditional communication channels. Omni-channels.