Chatbots Groups Omni-channel support Self service 
CCNG
DECEMBER 6, 2020
Next in line, there was a 5-way tie for the following capabilities: Omni Channel, Speech Analytics (word or sentiment recognition), Proactive Notifications, Chat Bots, and Intelligent routing to match best agent for each call.
REVE Chat Blog
APRIL 8, 2020
Reduce customer churn – When you resolve the customer queries proactively with the help of self service options or by real time engagement tools, customers are more satisfied and there is a reduction in the churn rate. Deliver omnichannel support. How to increase customer satisfaction by delivering omni channel support.
CSM Magazine
JUNE 12, 2020
Stakeholders—internal or external persons, companies, or social groups—have a vital interest in a company’s actions, policies, and objectives. As intelligent automation draws useful insights from purchasing and retail trends, businesses can use this data to improve overall service. Omni-channels.
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