Balto

JUNE 23, 2022

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52

Scripts Coaching Contact Center Surveys 52

NobelBiz

APRIL 9, 2024

In this comprehensive article, we delve into the details of call center compliance , exploring its significance, the laws and regulations governing it, common mistakes to avoid, and best practices for ensuring adherence. Table of Contents What is Call Center Compliance and Why is it Important?

Call Center 104

Call Center Telemarketing Healthcare Government 104

NobelBiz

JUNE 5, 2023

Crafting a Compelling Script A well-crafted script can be a powerful tool for outbound lead generation. However, creating a script that is persuasive yet not pushy can be a daunting task. In this respect, OMNI+ Awaken Scripting revolutionizes the process of script creation and implementation, offering a simplified approach.

Call Center 52

Call Center Scripts CRM Contact Center 52

aircall

MARCH 6, 2018

Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. In order to maintain the zen-like-peace and a sense of order, you must form a government in your name. The cost of a potential mishire can set-back your team in terms of budget and morale.

Interactive Voice Response 90

Interactive Voice Response Morale Construction Technical Support 90

aircall

MARCH 6, 2018

Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. In order to maintain the zen-like-peace and a sense of order, you must form a government in your name. The cost of a potential mishire can set-back your team in terms of budget and morale.

Interactive Voice Response 89

Interactive Voice Response Morale Construction Technical Support 89

NobelBiz

JUNE 19, 2023

Adherence to Processes Real-time monitoring helps supervisors ensure agents adhere to processes, scripts, and compliance guidelines. Recognizing agents’ achievements in real time boosts morale, motivation, and overall engagement, leading to sustained high performance.

Call Center 52

Call Center Coaching Contact Center Metrics 52

aircall

MARCH 6, 2018

Equip any new hires with email “snippets,” call scripts, and links to useful self-help resources until they’re able to navigate independently. In order to maintain the zen-like-peace and a sense of order, you must form a government in your name. The cost of a potential mishire can set-back your team in terms of budget and morale.

Interactive Voice Response 48

Interactive Voice Response Morale Construction Technical Support 48