Fonolo

APRIL 27, 2021

Never fear: there are alternatives, many of them related to outsourcing, upgrading, and optimizing your call center for the 21st century. Extend your office beyond its four walls by outsourcing your call center agents, locally or offshore. 7 Ways to Lower Your Call Center Spending. Add remote call center teams.

Call Center 128

Call Center outsourcing Abandon rate Gamification 128

Livepro

JULY 17, 2018

Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Luke has over 13 years of expertise across the Superannuation retail, outsourcing and profit-to-member sectors. Topic: ‘Demystifying multichannel customer experience’ Lyn Trewenack is the national consulting director for BBB Advisory.

Transportation 40

Transportation Government Multichannel Consulting 40

NobelBiz

JUNE 5, 2023

It is often outsourced to third-party providers offering lead generation call center services. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop. Automation tools can also be leveraged to streamline follow-up activities, ensuring no opportunity is missed.

Call Center 52

Call Center Scripts CRM Contact Center 52