Gamification Industry Interactive Voice Response Schedule adherence 
Noble Systems
MARCH 22, 2021
Advanced IVR Solutions Enhance the Agent and the Patient Experience. By creating a single gateway with an advanced IVR solution, health call centers can greet all patients with a consistent branded experience. Interactive voice response captures the reason for each call. Contact us today.
OctopusTech
MARCH 1, 2023
Depending on the industry, call systems can screen incoming calls and analyze the customer’s request. We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Fight the urge. Train your supervisors.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Noble Systems
MARCH 19, 2021
Auto-Attendant and IVR. Adding an IVR (interactive voice response) to the mix provides additional options, such as gathering more specific information to help send the call to the right place (ie, differentiating between a new order, customer service on a previous order, or a billing question). allow the number.
Noble Systems
APRIL 21, 2020
For contact centers, as well as businesses in every industry, it’s time to dust off and adapt business crisis and continuity plans to address the challenges posed by COVID-19. WEM solutions that enable agents to see their schedules and time and activity changes, apply for shift swaps, and request leave, help agents feel more in control.
Noble Systems
APRIL 14, 2021
The call center industry especially is known for high employee attrition rates. And the ability to just log in and start working without a long commute helps eliminate lateness and can increase schedule adherence. An effective workforce management and scheduling tool helps manage flexible shifts and reduces administration time.
Expert insights. Personalized for you.
98 
Let's personalize your content