Gamification Groups Quality management Surveys 
Playvox
JANUARY 30, 2024
According to a recent Gallup survey , only 23% of employees worldwide and 32% in the U.S. In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. What is Gamification?
DMG Consulting
MAY 8, 2023
The cloud is a game changer for both companies and vendors due to its proven benefits for both groups. As these new features are being delivered from the cloud, they are getting into the hands of users more rapidly, which allows vendors to monetize them quickly.
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Playvox
DECEMBER 21, 2022
While these are great virtual meeting tools for communicating in and engaging as a group, you might need other technology in place for one-on-one coaching for individual agents. Performance And Quality Management. Almost half the contact center managers in our study said they would be bringing agents back to an office in 2022.
Enghouse Interactive
FEBRUARY 9, 2021
of successful organizations surveyed are using, or are planning to use, AI technologies as part of their 2021 CX initiatives. Graphical agent/supervisor dashboards help share knowledge and gamification increases overall agent performance. Metrigy Research – defining the “Success Group”. Per Metrigy’s * most recent study, 71.6%
Serenova
JUNE 6, 2019
This group was no exception, with about equal parts already migrated, in-process, planning or considering a cloud implementation. In a recent Austin Contact Center Alliance survey, agent recruitment, retention and productivity were cited by members as their top three priorities. In fact, these are industry-wide issues that impact CX.
DMG Consulting
OCTOBER 18, 2017
Currently, there are two categories of speech analytics vendors in the market: a large group of competitors who sell basic applications that focus on identifying key words and phrases, and a smaller set of feature-rich solution providers who offer extensive business intelligence platforms that provide enterprise-level data.
DMG Consulting
APRIL 16, 2019
Enterprises are leveraging interaction analytics to replace outdated methods (surveying, focus groups, etc.) Interaction analytics collects data from free-form, open-ended dialogues; it can also mine customer data from the web and social media to extract information about customer sentiment. of capturing feedback from customers.
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