CSM Magazine

JANUARY 19, 2022

Is your customer care strategy prepared to meet the demands and overcome the challenges of 2022? To help you stay informed and ready to tackle the year ahead, Reuters Events have teamed up with Hootsuite to bring you their latest webinar – And you’re invited! Göran van Hese, Customer Care SC Leader Global, Hootsuite.

Customer Care 52

Customer Care Customer Service Management 52

SharpenCX

JUNE 29, 2021

Today, bots deliver food , offer health care services , farm our veggies and even drive our cars. Inevitably, the roles humans take on and the tasks robots take over will shift how we work and what skills your customer service employees will need to learn to adapt. We know this is true as customers ourselves. . Don’t worry.

Customer Service 67

Customer Service Coaching Call Center call center software 67

NobelBiz

AUGUST 28, 2023

In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving. Watch the entire on-demand Webinar episode here. Embrace modern solutions that streamline operations and ensure smooth communication across channels.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

JivoChat

FEBRUARY 22, 2023

According to recent data , the global market for E-commerce outsourcing was valued at $262 billion in 2022 and is projected to expand at a compound annual growth rate (CAGR) of 9.4% This in turn can also lead to an overall improvement in retail analytics , as businesses are able to track customer behavior, preferences and buying decisions.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Register Now. Alexandra da Silva Rodrigues.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

NobelBiz

FEBRUARY 22, 2023

These solutions are increasingly more than simply a tool for making and receiving calls, as they improve customer experience, agent experience, key performance indicators, and more. Why do you need to upgrade to a top cloud-based contact center solution? On top of that, improvements were a common source of extra, considerable costs.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

NobelBiz

FEBRUARY 21, 2022

These solutions are increasingly more than simply a tool for making and receiving calls, as they improve customer experience, agent experience, key performance indicators, and more. Why do you need to upgrade to a top cloud-based contact center software? On top of that, improvements were a common source of extra, considerable costs.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52