Finance industry standards Personalization Strategic Value 
COPC
SEPTEMBER 9, 2019
the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment of industry standards.”. The achievements of our AI customer service in the consumer finance business are the most successful of all the businesses in Ant Financial. “… the technology revolution (e.g.,
COPC
SEPTEMBER 3, 2019
re-establishment of industry standards.”. Rather than just using the traditional assisted channels (such as person-to-person contact centres), Chinese consumers are willing to search for resolution via unassisted channels. Second, the service industry has traditionally been very labor-intensive.
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