Feedback Quality management Survey Virtual Agent 
Playvox
MARCH 19, 2024
As NLP, ML, and conversational AI evolved, modern contact centers embrace AI-powered chatbots, virtual agents or assistants, voice recognition, and other tools to deliver self-service options to customers. AI-infused quality management is enabling leaders to stop problems before they start. And the list goes on.
DMG Consulting
JULY 19, 2017
DMG Consulting Releases 2017 Intelligent Virtual Agent Product and Market Report. What: Releases 2017 Intelligent Virtual Agent Product and Market Report. The 2017 Intelligent Virtual Agent Product and Market Report is the only in-depth analysis of these emerging solutions. When: Today, 19 July 2017.
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Global Speech Networks
JANUARY 10, 2022
This sounds like a long list of nigh-impossible tasks — but with call centre quality management software and advanced contact centre analytics, it’s easier than you might think. You’ll see the results in numerous areas, but perhaps most important is customer feedback. Quality Management . Why a customer 360?
DMG Consulting
AUGUST 21, 2017
DMG Consulting is the leading provider of industry research for many contact center, back-office and analytics IT markets, including: Workforce Optimization (WFO, Quality Management/Liability Recording), Workforce Management, Speech Analytics, Text Analytics, Desktop Analytics, Customer Journey Analytics, Contact Center Performance Management, Gamification, (..)
DMG Consulting
SEPTEMBER 24, 2021
Voice-of-the-customer applications, also known as surveying solutions, ask customers how they feel about specific situations, but they can be used on only a limited basis, provided people respond at all. IA PROVIDES INSIGHTS INTO THE VOICE OF THE CUSTOMER.
TechSee
APRIL 21, 2021
According to a 2021 survey, 65% of U.S. Beyond team collaboration, the interconnection of humans with contact center AI technology can be utilized to provide practical decision support during the agent-customer interaction. The bot learns from the agent’s feedback and improves the automated responses over time. .
DMG Consulting
APRIL 13, 2022
Voice-of-the-customer applications, also known as surveying solutions, ask customers how they feel about specific situations, but they can be used on only a limited basis, provided people respond at all. IA Provides Insights Into The Voice Of The Customer.
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